Check if the items were sent separately
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team using the options at the bottom of this page with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.
Please fill in the section on the back of your delivery note to say the item is incorrect and put the note in your parcel when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.
If you still want the item and it's still in stock, please order it through our website as normal. The easiest way to do this is to log into "My Account", view your original order, and then add the items to your shopping bag.
We’re unable to make any changes to your order once you’ve hit the "Place order" button, this includes the following:
• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method
There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the "Cancel order" button. After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process. If you don’t have a customer account, we’re unable to cancel the order for you.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
Payment & Promos
You can select your preferred payment method at checkout. Your details are safe with us as we take security very seriously.
• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We also accept offline payments via direct bank deposit in France.
*Please note that additional exchange fee may apply if your currency is other than euros.
You've got a promo code to use on site but you need some help with using it then check out the following steps on how to use your code.
Check you've entered the code correctly
You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the "Promo code" box.
Make sure you click "Apply code"
Once you've entered the code, click on "Apply Code" and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.
You must enter the discount/promo code when you are checking out as it can't be applied later. If you find that your promo code isn't working then please check the below:
• You can only use one discount/promo code per order. This applies to our free shipping codes too. As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes.
• Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general terms and conditions regarding promo codes by looking at the section "promo codes'"of our Ts&Cs here.
• Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you've received the code in an email from ENDKICKS then the code may also be locked to that email address. Make sure you're trying to use the code using your ENDKICKS account that has the same email address as we sent the code to.
If your discount code is still not working after checking all of the above, then please get in touch with our Customer Care Team using the options at the bottom of this page.
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment.
Please remember that even if a payment isn’t authorized, it may look like ENDKICKS has taken the money as some card issuers may still reserve the money, for a short period of time.
We always do our best to ensure that your orders arrive with you on time without delay. If your order hasn't arrived check out what to do next.
Check the delivery date
Your estimated delivery date is in your Order Confirmation email - please allow until this date for your order to arrive. Your delivery can take place between 7am and 10pm depending on the delivery partner delivering your parcel.
Track the order online
You can check the latest updates by clicking on the link in your shipping confirmation email. Alternatively, you can log into "My Account" and view your order. Where the status shows "Track this order", just click the link and you'll see the latest update.
If your estimated delivery date has passed, and there aren't any known delivery delays, then contact our Customer Care team the following day using the options at the bottom of this page so we can help you further.
Shipping for all orders over 100€ are now free of charge.
• Orders in France take 1-2 business days to be delivered to you.
• International orders take 3-5 business days to be delivered to you.
*Shipping time might vary depending on location, shipment method and other factors.
Please allow 1-2 days for us to organise and pack your order. Once your order has been shipped, you will receive an email notification with tracking information.
Returns & Refunds
Your 100% satisfaction is important for us. We offer a 14-days Return Policy.
Product must be returned within 14 days of receiving your order. To be eligible for a return, goods must be unused, undamaged and unwashed accompanied by proof of purchase. For returns, please email firstname.lastname@example.org with the subject "Returns" and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
*Please note that we reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in.
To return your product, you should first check our Refund policy to know if your item is eligible for a return. Then please email email@example.com with the subject "Returns" and include your order number, name and the reason for the return.
If the eligibility of your return is validated by our Customer Care team, you should mail your product to: ENDKICKS, 2 rue du grand prieure, 75011 Paris, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. We don’t guarantee that we will receive your returned item.
Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.
If you've cancelled your order through "My Account", then we won't have taken any money for your order. We only take the money for an order once it's been sent to our warehouse to be packed up.
Check the status
As soon as you place the order, your payment provider will reserve the funds ready for us to take. Below is a breakdown of what would happen for each payment method.
Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a "Pending or Reserved status".
Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account.
Wait 10 business days
When you cancel the order the reserved funds will be made available to you again. This can take up to 10 business days depending on the payment provider and we're not able to speed up this process.
If the funds have not been released after 10 business days then please get in touch with us using the options at the bottom of this page, and we'll look into it further for you.
We never want to send you something that doesn't fit properly and understand that sizing can sometimes differ between brands so we have specific size guides on most of our product pages.
Where is your size guide displayed?
Just click on the "Size Guide" button on each product page to find out the measurements which you can view in CM and Inches, size conversions and how to measure to make sure it fits perfectly.
We try to give you as much useful info as we can about all our products, including:
A detailed description, including what materials the item is made of
Information about the brand
Lots of pictures
How the sizing works
Where can I find the size guide?
There's also a link to our size guide on each product page next to the size selection box so you can find out the specific measurements for each size.
If you receive a message that says your email address/password isn't recognized, please follow the steps below:
Check your email address
Make sure you're using the same email address and password you registered with.
Change your password
If you can't remember your password, simply click on the "forgotten password" link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account. If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes. If your account is locked, you can also reset your password.
Delete your Cookies
Try deleting your cookies, we've often found that clearing these means you can regain access to your account. Please be aware, this may also remove any items from your basket if you're not logged into your account before clearing your cookies.
If after this you still can't sign in, contact our Customer Care team using the options at the bottom of this page, giving as much detail as you can about the issue including screen shots of any error message you get and what you've done so far to try to resolve it.
It couldn't be easier to place an order with us. We've broken it down into simple steps for you to follow.
Firstly, you need to pick your must-have items! Once you've clicked on the product and you've got the item page open, just select the colour/ size if required and click "add to cart".
Once you've found everything you're looking for, you need to head over to the checkout section. You can just click "cart" in the right hand corner of the screen. This will take you to your "Cart", where you'll be able to amend item details if needed.
To place your order, you need to click "Checkout" - this will take you onto our checkout section. You'll be asked to log into your account if you're an existing customer or create a new account if you're new to ENDKICKS.
At the checkout section, you'll see an order summary of what you'll be receiving from ENDKICKS on the right and a "Promo code" box for you to add a promo code.
You'll then see your registered email address and below that, will be your "delivery address". Underneath this, are your delivery options - please choose your shipping method carefully as it cannot be amended at a later date.
The final stage of the checkout is the payment section. Select the payment method you'd like to use and when you're ready to place your order click on "Place Order".
Once you've placed your order, you'll be taken to a confirmation page. You'll also receive a confirmation of order email to your registered ENDKICKS email address giving you all the details of your order.
Didn’t find what you were looking for? Contact us.Contact